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Endless opportunities

MVNO Plug & Play

Capernow’s comprehensive Business Support System (BSS) and Operations Support System (OSS) iTMS has been developed with the user in mind, supporting call centers, operations and other functional groups to manage all the MVNO´s daily tasks.

 

The system builds around the concept of automating business processes and supplying a user-friendly interface to the essential operational functions as well as easy integration with external interfaces and network elements. In general, iTMS handles MNO, MVNE, MVNO, Fixed line telephony, VoIP, Fiber, TV, Internet, Content or any other advanced billing and BSS / OSS tasks.

The all-in-one iTMS software solution contains billing, rating, sales management (CRM), product management, customer support management, fraud management, reporting and more technical areas such as CDR distribution and mediation, provisioning and 3rd party integrations, using our iTMS provisioning service agent.

Flexible architecture

iTMS is proven to manage and process high volumes of data, without straining system resources. iTMS is also delivered with a unique and full set of web services, allowing clients to integrate self-service web portals and any other elements, communicating directly to the system’s API and its customized business process flows.

 

The flexible architecture of the iTMS Platform opens up for new types of business segment - MVNEs or MVNOs operating with multi-Branding.

With just one iTMS installation in which every brand/MVNO is maintained in the same database, MVNEs can operate several brands/MVNOs and serve end-users from all their brands/MVNOs in one environment. The same iTMS Platform will serve them all, but where necessary, the interface, business logic, billing cycle etc. for each brand/MVNO is unique.

 

In Customer Care, for example, each individual brand/MVNO has their own unique environment. This allows Customer Service Representatives (CSRs) to identify and seamlessly switch between brands/MVNOs and still ensures that end-users only associate the given service with their brand/MVNO.

Portfolio of products & services

Core Functionalities:

 

- Sign-Up Process

- Self-Service

- Automated Order Processing (100% flow controlled)

- Order Handling

- Billing, with test bill cycle capabilities

- Call Center

- Back Office management

- CDR Distributor

 

 

- Rating Engine

- Letter Management

- Data Warehouse for reporting

- Trouble Tickets with work queues

- File Upload capabilities

- Intuitive Fraud Management

- Web Service Integration

iTMS Postpaid functionalities:

 

- Sign-up processes for business and private

- iTMS billing

- iTMS invoicing

- Files for bank

- Receiving payments from bank

- iTMS dunning

 

 

- Customer postpaid account

- Customer self-service account with updated usage status

- Self-service – web services for postpaid products

- Flows for mobile, fixed line and ADSL (new number / number porting / change / delete)

iTMS Prepaid functionalities

 

- iTMS billing

- iTMS workflow engine

- Integration to payment gateways

- Possibility of integration to SMSC

- Flows for mobile prepaid

- Customer prepaid account

- High usage and fraud management

 

 

- Customer self-service account with updated usage status

- Self-service – Web services for prepaid products

- Tutorial self-service module using the web services

- Flows for mobile prepaid (new number / number porting / change / delete)

Capernow has extensive business experience gained during its 20 years in the telecommunication industry, from the very birth of MVNO´s. This experience is now available for new and existing customers who want to explore new business concepts or how to optimize the existing business.

 

We are also ready to assist start-ups or exciting new business concepts from existing players.

 

The iTMS OSS/BSS platform is built to support every project, where scalability, billing, automation of business processes, order handling and easy integration with other IT systems is crucial.

References

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